Your conversation panel includes many tools... but from the visitors' side, the experience is much simpler!
Once the visitors start browsing on a website, an invitation to chat with an expert of the company's community appears on the website. By clicking on this invitation, a chat box will appear on their screen, through which they can start chatting with you.
The invitation to chat doesn't appear in the same way to all of the online visitors: some websites propose a chat to every visitor that arrives on their homepage, while others only display it if specific criteria are matched. This can include the targeting of specific product categories or behavioural patterns.
What do they see?
Visitors are usually very well aware that they are currently chatting with a member of the ibbü community. As an expert, if you feel like they haven't fully understood your role, feel free to remind them during the chat!
Visitors can send themselves the content of your conversation via email. This way, they can remember your advice and keep a reminder of your chat.
Sometimes, a visitor can leave the website before the conversation has ended. Don't take it personally! If you send them a message after they leave, they won't see it even if they come back on the website.