How to chat on mobile ?

As a mobile user, your main interface on the ibbü app is the "Chats" tab. Here is an overview of this section of the ibbü mobile app.

1- Canned answers: these automatic answer suggestions enable you to respond faster to visitors. You can receive a canned answer suggestion after typing at least 4 characters.

2- Emojis (available on Android, not iOS): these small icons allow you to add a human touch to your conversations. This feature is not available for iOS devices.

3- Camera: by tapping on this icon, you can either take a picture and send it to your visitors or choose an image from your photo library to help your interlocutors

4- Attachments (available on Android, not iOS): clicking on this icon allows you to send PDF documents to visitors (only the PDF format is supported). This feature is not available for iOS devices.

5- Mirroring: this feature allows you to see in real-time the page visitors are currently looking at. You can choose to open this page in your mobile browser. 

6- End a conversation: tap on the ellipsis icon to end a conversation with a visitor and be available for another conversation. Please use this feature sparingly. 

Please note that you cannot transfer a conversation to another agent from a mobile device. 

⚠ On iPhone (iOS) an disconnection from the application is automatically performed after 30 seconds of inactivity in the background.

This restriction is imposed by Apple, it will not be possible to bypass it.