In addition to the mirroring, the action pane in the chat window offers you the possibility to open the visitor's page in a new tab. Here is how it works.
What is important to know is that it is only a reproduction of the visitor's page.
For security reasons regarding the protection of personal data, we cannot interfere with the visitor's session.
The potential risk is a diversion of functionality by acting directly on his session without his consent: place an order in his place, change the address, hack his bank details, etc..
The "Open current page" function only allows you to open the same URL in a new tab without taking into account the information contained in the visitor's cookies.