Émilie
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Neueste Aktivität von Émilie-
Émilie hat einen Beitrag erstellt
Open the visitor's current page
In addition to the mirroring, the action pane in the chat window offers you the possibility to open the visitor's page in a new tab. Here is how it works. What is important to know is that it is on...
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Émilie hat einen Beitrag erstellt
The visitor's page remains blank in the background of the conversation panel (mirroring)
In some cases, it is possible that the page visited by the visitor is not properly replicated on your conversation panel, leaving a completely blank background. Here are the main reasons for thi...
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Émilie hat einen Beitrag erstellt
Experts rewards
You advise hundreds of visitors every day, and the satisfaction given at the end of your conversations is a reflection of your expertise and the quality of your exchanges. We would like to highli...
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Émilie hat einen Beitrag erstellt
New rating system
The satisfaction survey sent to each visitor at the end of a chat has been to redesigned to provide visitors a more fluid experience and to measure clear and recognized indicators in the market. M...
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Émilie hat einen Beitrag erstellt
Charte d'utilisation - Espace collaboratif ibbü
The collaborative space's goal is to promote mutual assistance among experts from all ibbü missions about common topics related to their use of the ibbü platform. The collaborative space - how does...
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Émilie hat einen Beitrag erstellt
Sharing files in a conversation
As an expert, you can share all types of images and pdf documents in a conversation. Supported file formats The file formats currently supported are: PDF documents All types of images (ex : jpeg...
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Émilie hat einen Beitrag erstellt
The livefeed tour
The livefeed enables you to exchange in real time with other experts, with the brand and the ibbü team. The community From the livefeed, you can have conversations with other experts from the same...
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Émilie hat einen Beitrag erstellt
How to chat on mobile ?
As a mobile user, your main interface on the ibbü app is the "Chats" tab. Here is an overview of this section of the ibbü mobile app. 1- Canned answers: these automatic answer suggestions enable yo...
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Émilie hat einen Beitrag erstellt
Presentation of the mobile app
The mobile app you have downloaded on the App Store or Google Play is comprised of 5 main tabs: 1/ Chats2/ Livefeed3/ Campaigns4/ Stats5/ My info 1/ Chats This tab is the equivalent of the convers...
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Émilie hat einen Beitrag erstellt
How to manage your notification preferences on the ibbü mobile app
The ibbü mobile app and My info tab allow you to enable or disable notifications sent on mobile devices and/or by email. Warning: you must also enable mobile notifications from your device's a...