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Customer transactions tracking - Technical constraints

Émilie
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Among the information displayed in your statistics, you can find a record of sales generated after a chat answered on the brand's website.

 
If a sale has not been attributed to your account, it is because we have not received the information allowing us to associate it with your chat conversation.
 
The order tracking process imposes significant technical constraints, for ibbü/iAdvize and the customer as several tracking tags are implemented on its website. Here is an explanation of how transactions are tracked and attributed:
 
  • We take a transaction into account when all the information available via the conversion tag is correct. This conversion tag has been implemented on the purchase confirmation pages.
  • We associate a transaction with a conversation (and an expert) when it has been generated during the conversation or 48 hours following the conversation (time may change according to brands). The conversation and transaction associated together must be performed on the same Internet browser. If visitors change browser to pay their order, their transactions will not be associated with the conversation they have had on the previous browser. 
  • The transaction is associated with the respondent who sent the last message before the transaction was made.
 
External factors can also impact the customer transactions tracking process. For example, we cannot record a transaction if, when placing an order, visitors do not wait for the redirection to the purchase confirmation pages. Moreover, a poor Internet connection can impact the payment confirmation pages load time and our ability to track the transaction. The transactions tracking process is therefore subject to parameters which are external to the ibbü platform.  
 
A small fraction of the transactions generated thanks to the conversations you have had with visitors will therefore not be able to be counted for the calculation of your earnings. We are committed to continuously improving and enriching our tracking tags to ensure that each one of the transactions you help generate are attributed to you.  
Please note that in compensation of the untracked transactions, transactions cancelled afterwards are also accounted for.
Please note that we cannot manually change transaction-related data after the event has occurred. 
 
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