Our technical team has delivered several optimizations in the last few days and we are seeing improvement since then. Here are the details of what has been deployed :
- Upgrade of the technology transmitting data from the visitors to the conversation panel.
- Optimization of the mirroring rendering engine.
- Improved management of the mirroring loading when the visitors have multiple tabs.
- Implementation of a limit on the refresh rate.
Coming soon :
- Improved management from the end of a mirroring session to the end of a conversation.
- Improved management of the mirroring loading on the visitor's side.
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The problem does not occur on mobile. Therefore, it offers a good alternative to the Desktop chat panel.