Depending on the mission that you are in, you will either be paid per conversation or paid per sale. How much you earn directly depends on the quality of service that you provide and the number of customers that you help.
Paid per conversation
What does being paid per conversation mean?
Depending on the mission that you are chatting for, your payout option might be per the number of conversations that you have. Keep in mind, a chat is not to be mistaken with a complete conversation.
Sometimes, you will see a higher number of chats in your activity tab as compared to what you are actually paid. This happens because sometimes when you snooze a conversation and it pops back up, the system counts it as a new chat. However, we only record the number of actual conversations that you have and issue the payments accordingly.
Actual conversations are recorded by the system when you end the chat. Please note that our team is closely monitoring all conversations for quality assurance, therefore ending the chats quickly whilst delivering poor quality service could result in permanent removal from the community.
Please remember that quality always comes first. By delivering the highest quality service to your visitors you will become a top performer, and that title comes with its own perks. As a top performer, you will have exclusive benefits, such as priority routing (i.e. more chats and more money), and personalized coaching delivered to your inbox.
Paid per sale
Depending on the mission that you are chatting for, your pay might be commission-based (i.e. a certain percentage of each sale that you make happen). This commission is deducted from the total sale amount excluding any taxes and shipping costs.
The commission will be credited to your account even if the sale happens after you end the conversation (within a period of 1 to 14 days, depending on the mission). Therefore, we highly encourage you not to take any shortcuts and to play the long-term game, even if it seems like the customer will not buy momentarily! The sale will still be attributed to your account if they decide to purchase later.