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The visitor panel
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Conversation window enlarged
The conversation window has been enlarged to make it easier to read your visitor / agent or expert's messages.
So avoid scrolling upwards.
If you have to write a longer message, the input field enlarges automatically so you can easily proofread what you have written.
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Improved simultaneous chat management
The input field is now not visible when you are not on the relevant conversation. A real comfort to display more messages on your other conversations !
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New mirroring
Mirroring is now visible as a whole and no longer hidden behind the dialogue window. In preview mode you have an overview of your visitor's navigation in the blink of an eye. You can even extend the mirroring in full-screen mode thanks to the small button
, without even opening a new tab !It allows you to track your visitor's browsing in real time, making it an essential source of information for understanding your conversation partner’s needs.
- auto zoom: the mirroring automatically adapts itself according to the size of the visitor / agent screens. This mode is useful when, for example, the visitor has a larger screen size than yours: then the mirroring will be adapted for the operator view. The auto zoom allows you to see the whole view of your visitor at once.
- 100% zoom (real size): if you want to have the real view of what the visitor sees, then you always have the possibility to switch to this mode.
- Screen resolution requirement
The iAdvize conversation panel has a lot of information. In order to have a clear vision on important informations at any time, and a better access to important actions and interactions as well, we recommand you a high screen resolution.
Note : The following recommendations of screen sizes correspond to the dimensions of the viewport of your browser used to display the iAdvize user interface and NOT the resolution of your actual screen. Keep in mind that you might be able to use the full width of your screen if your browser is set in full screen mode, however the browser itself most certainly uses some vertical space that won’t be available for the Desk user interface. Moreover, if the User interface is used in an iframe (for exemple when integrated in other software like Salesforce) our recommendations concern the dimensions of that iFrame.
Optimal viewport resolution:
- Width : 1920px
- Height : 930px
Recommanded viewport resolution :
- Width : 1440px
- Height : 750px
Minimal viewport resolution :
- Width : 1280px
- Height : 650px
Note : The mirroring functionality is based on the actual size of the visitor's screen, but is not a 100% reliable reproduction of the visitor's experience.
For mobile devices, some visitor preferences are not taken into account, such as dark mode and we strongly recommend a responsive site: if a visitor manually zooms in or out of a non-responsive web page from a smartphone, the agent side display will not be reproduced.