You still have some questions about the Super Expert program? This article is for you.
What is the Super Expert program?
It is an initiative that is based on mutual help and sharing in the community and that allows everyone to improve their performance.
This program allows you, if you participate, to receive weekly tips and tricks from other certified experts on a specific livefeed. These personalized advices are put together after the Super Expert analyzed a sample of your conversations.
It's a one-month program that allows you to improve but also to share your experience with the community.
Why was I chosen to participate in this program ?
If you have been selected, it is because your performance (CSAT and/or conversion rate) over the last two weeks is below the goal of the mission?. We base this on a minimum of 100 conversations to be representative.
If you have been selected it is therefore with the objective of giving you tips and tricks to improve your performance and achieve your goals.
What is my participation in the program ?
Your participation in the program is as follows: First, you will be added to a specific Livefeed for the Super Expert program. Then each week we will share a sample of your conversations with your Super Expert for him/her to analyze. After that, you will receive personalized tips and tricks on the Livefeed.
You will then need to apply the tips in future conversations.
Is the program obligatory?
If you do not wish to participate in the program you must let us know by responding to the email invitation. In this case, we will be following our standard procedure of performance warnings. It is therefore in your interest to participate in this program, instead of having to improve on our own.
What happens when the program ends?
For the coached experts, there are two solutions:
- If you succeed in reaching the objective, you will then be able to continue your mission by always taking into account the advice previously shared by your Super Expert.
- However, if you do not succeed in reaching the given objective, then we will be forced to proceed with the standard performance warnings linked to your below average performance on the mission.
For the Super Expert two solutions as well:
- If the conditions are met, then you will receive remuneration for your work. The remuneration is $50 per expert.
- If the conditions are not met, then you will not receive any remuneration.
What are the conditions of remuneration of the Super Expert?
The conditions are as follows:
- The expert you are advising achieves his or her objectives.
- The expert you advise has 20 rated conversations if the objective concerns his satisfaction score or 100 conversations if the objective concerns his conversion rate.
- You post at least 1 publication per week.
How to become a Super Expert?
To become Super Expert, your results and your chat methods must be top notch.
If you have been chosen for this role it is because of your involvement, your performance and the quality of your conversations. A Super Expert must not have received any performance alerts in the last month.
Why wasn't I contacted to be Super Expert?
If you met the above conditions but you still haven't been contacted to become a Super Expert, it's because there isn't necessarily a place for everyone... But you may be contacted soon, so stay tuned.