With the extension of the disconnection time, you can now receive new conversations when the ibbü app is in the background (unlike before, when your app was in the background on iOS, you were disconnected after 30 seconds).
From now on:
- when the app runs in the background, conversations are pushed for 5 hours to experts
- to ensure a satisfactory response time to the visitor, if you do not come back to the app within 30 seconds, an automatic reassignment of the conversation is made to another available expert.
This functionality is unified for all experts, whether they are on Android, or iOS.
In your profile, an information appears when you activate the green button "available" :
"When the app goes into the background, you remain available for 5 hours. If you receive a conversation, you have 30 seconds to return to the app, otherwise it is reassigned and you become unavailable."
If your application is in the background, you have 30 seconds to be active/back on your application to respond to your new visitor. If you have not been responsive enough, so as not to leave your visitor with a long period without a response from the operator, the new conversation is pushed to another advisor.
You receive a notification:
"The conversation has been reassigned. Come back into the app to receive new conversations."
Overall, if your app is in the background and no conversations have been pushed to you for 5 hours, your status automatically changes to "unavailable".
After 5 hours, you receive a "reminder" notification that explains that you need to reopen your app to receive new conversations.
"You are now in unavailable status. Come back into the app to receive new conversations."