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Activity overview

Latest activity by Émilie
  • Émilie created an article,

    Slowdown of the chat panel

    UPDATE 31/08/2020  Our technical team has delivered several optimizations in the last few days and we are seeing improvement since then. Here are the details of what has been deployed : - Upgrade...

  • Émilie created an article,

    Open the visitor's current page

    In addition to the mirroring, the action pane in the chat window offers you the possibility to open the visitor's page in a new tab. Here is how it works. What is important to know is that it is on...

  • Émilie created an article,

    The visitor's page remains blank in the background of the conversation panel (mirroring)

    In some cases, it is possible that the page visited by the visitor is not properly replicated on your conversation panel, leaving a completely blank background.  ⚠ By default, the mirroring is d...

  • Émilie created an article,

    Experts get congratulated by the visitors

    You advise hundreds of visitors every day, and the satisfaction given at the end of your conversations is a reflection of your expertise and the quality of your exchanges.   We would like to highli...

  • Émilie created an article,

    Customer transactions tracking - Technical constraints

    Among the information displayed in your statistics, you can find a record of sales generated after a chat answered on the brand's website.   If a sale has not been attributed to your account, it...

  • Émilie created an article,

    The recommended setup

    Our technical recommendations to use the ibbü platform as well as possible. Browsers iAdvize is an Internet application which requires a highspeed Internet access.  iAdvize works most efficiently w...