Presentation of the mobile app

The mobile app you have downloaded on the App Store or Google Play is comprised of 5 main tabs:

1/ Chats
2/ Livefeed
3/ Campaigns
4/ Stats
5/ My info

1/ Chats

This tab is the equivalent of the conversation panel you can use from a desktop device.

2/ Livefeed 

Just like the Livefeed available on desktop devices, this tab allows you to interact with experts who have joined a campaign for the same brand you did and ask the brand or your ibbü interlocutor a question by inserting an @ followed by the name of the person you would like to contact.

3/ Campaigns

The "All campaigns" tab provides an overview of all the ibbü campaigns you can ask to join.

The "my campaigns" tab gathers the campaigns for which you have already chatted with an online shopper.

4/ Stats

This tab gives you access to your activity reports and 4 key data which help you monitor your performance:

number of contacts - your earnings - the satisfaction rate - the amount of sales generated thanks to the conversations you have had

The calendar displayed in the top right corner of your screen allows you to switch from a weekly view to a monthly view.

5/ My info

This tab is your user account.

It is the space where you can edit your profile and configure your account.

- switch your status from available to unavailable using the ON/OFF button

- choose the number of chats you wish to handle simultaneously

- Activate or deactivate canned answers.

- Canned answers are suggestions you receive by intuitive recognition when you type at least 4 characters.

- Review your earnings history and its details per week:

- Manage your mobile and email notifications: you can choose to receive a given number of notifications.

- Access the Help Center.

- Log out from the app: it's highly recommended in order not to receive any more chats when you're not available.