As an expert, you can share all types of images and pdf documents in a conversation.
Supported file formats
The file formats currently supported are:
- PDF documents
- All types of images (ex : jpeg, png, gif)
There is a 30 MB size limit for all files you share. If you send a file that is too large, you will be notified through an error message.
How can you share files ?
Select the file(s) you want to share by clicking on the paperclip icon or by directly dropping the file in the text zone of the chat conversation.
Once the file is downloaded, a preview of the image or the name of the pdf document with an icon will be available in the conversation. Your online visitors will have the same preview of the image as soon as they receive the file.