During certain time of the year such as sales, Christmas, or Black Friday, traffic is very likely to increase on websites. Therefore being available during those periods allows you to chat a lot more!
Here are a few tips to enhance your performance during those times:
- Suggest new items in addition to the ones the customer already wants to buy.
- If an item isn’t available, provide alternatives.
- Share links with the customers so that they can easily access your recommendations in one click.
