You may have seen it firsthand: if you browse the website you are an expert for, you might not be offered to have a conversation with an expert. Here we tell you how message distribution works!
Upstream: a strategy
On iAdvize, the platform that makes ibbü possible, website administrators can define in which cases they are going to offer a conversation to their visitors. Often, they decide not to make it possible for all the visitors on all the pages, but rather to focus on visitors or pages with the highest added value. By doing so, they prevent you from chatting with simple passers-by which gives you the opportunity to focus on interesting conversations.
For instance, a strategy can target visitors whose basket value is already worth a defined amount or visitors that have spent some time going back and forth on product pages and may need your help. As brands objectives can evolve, so might their strategy.
A fair distribution
Whenever a conversation is offered to a visitor, and they decide to chat, their first message is sent to a respondent: it could be yourself, another expert, a brand agent. For any given mission, messaged are distributed randomly and fairly between all the experts. Yet, an expert can receive more chats than another if they decided to increase the number of maximum simultaneous chats they can handle.