When you find yourself unable to receive chats or notice a sudden cessation in incoming messages, it's important to recognize that the flow of incoming chats depends on various factors.
Availability
First of all, have you checked your availability status? You should be "Available":
Website Traffic
The number of visitors to a website can vary based on factors such as time, day, or season, resulting in fluctuations in the volume of incoming questions.
Targeting Strategy
The targeting strategies vary depending on various criteria such as the pages viewed and the average time spent on a page. These strategies are tailored to each brand or website's specific needs and objectives.
Number of connected experts
When multiple experts are logged in concurrently, the availability of chats for each expert naturally decreases.
Platform failure
If you suddenly stop receiving any conversations, it's probable that there's a temporary platform issue. You can stay updated on the situation by subscribing to and monitoring the ibbü status page for real-time updates.