Copilot is a powerful generative artificial intelligence tool designed to assist your agents directly within their conversation dashboard. With Copilot, experts can swiftly access information, receive ready-to-use responses, and enhance the style of their replies. This article provides a detailed overview of Copilot's functionalities and instructions on how to activate it.

Note: only certain clients have opted to enable this feature for their community. 

Principle

• As the Smart Summary, Copilot harnesses generative AI to make things easier for experts.
• Thanks to Copilot, experts can quickly and effortlessly find the information they need to respond to visitors, often with remarkable precision, resulting in time and efficiency gains furthermore, the writing quality of responses is enhanced through assistance with spelling, grammar, and composition.

Copilot features

Once Copilot is activated and an AI Knowledge is set up, Copilot will appear both below the main text input field and as a widget in the toolbar, expandable in the right-side panel.

Copilot is available on desktop and mobile.

AI Suggest

When a visitor asks a question, Copilot suggests an answer. A simple click copies the answer into the input field. The answer can be sent as is or modified.

Smart Compose

• the "expand" button lets experts elaborate on the current response in the input field
• the "shorten" button, on the other hand, shortens the response
• the "change tone" button enables agents to adjust the response's tone according to five possible nuances: formal, direct, confident, friendly, or persuasive—modulated to align with your brand's voice
• the "improve writing" button enhances the writing style of responses