Payout Schedule
Payouts are processed every Tuesday. As an international company with our financial team based in France, there's a time zone difference to consider. Therefore, any chats occurring after Sunday 6 PM EST will be included in the following week's payout to accommodate for this time zone gap.
Here's a clear explanation of the payment schedule and calculation method:
Conversations are tallied from Monday to Sunday each week, with payments issued the following week. If the last week of a month falls partially into the following month, it will be accounted for in the subsequent month's invoice.
To determine the treated period for calculating payments:
- If the month starts on a Monday (as in the example provided), the treated period begins with the last week of the previous "month."
- If the following month starts on a Monday, the treated period extends until the end of the penultimate week of the current month.
For example, considering June 2024:
- The first Monday falls on 06/05 (week 23), so the first treated week is week 22, starting from 29/05.
- The last Monday is on 06/25 (week 26), making the last treated week week 25, ending on 26/06.