1. How to sign up for ibbü ?

Note : You must be at least 18 years old to create an Ibbü account.

To create an Ibbü account :

Go to Ibbü or download the app (IOS/ Android)
Enter your email address, password, basic personal informations, spoken languages and your expertises.

You will be able to candidate to ibbü missions and start your first chat

Depending on your country of residence (e.g: France) you might need to get a specific legal status before receiving your first remuneration for chatting with ibbü. Click here to learn more about it.

2. Why can’t I sign up into ibbü ?

To let us know about any problems you encounter while creating your ibbü account, you can contact us : experts@ibbu.com

3. Why can’t I log in into ibbü ?

If you are having trouble with your password, your can reset it on the login page : https://app.ibbu.com/e/login

You cannot access to your email address to reset your password

You may contact your email provider to access the email address associated with your ibbü account. For example, the login screen of many email providers offers an option such as Login Problem ?

After that, you can follow the steps for reseting your password.

4. Has my ibbü account been deactivated ?

If your ibbü account has been deactivated, an email has been sent to let you know. If no email has been sent to you don't forget to check your SPAM, it is probably another connection problem. To learn more about how to solve connection problems, click here.

Here are several reasons why your account may have been deactivated:

Inappropriate language
Disrespectful tone
Lack of visitor support
Low customer satisfaction

It corresponds to criteria that are indicated in your ibbü service contract

Why haven’t I heard back after applying for a mission/what is the timeline of applying ?

There are 3 main steps before accessing to your first mission :

Finish your account creation
Answer to a quiz
Upload legal documents (it is a mandatory or optional step depending of your country of residence: Formalités & Rémunération)
If you have been selected, you can start your training (note: the selection process can take up to 1 week in certain regions, please be patient we are doing our best to get you a quick answer)
After completing your training you can start your 1st mission !

Help Center

Articles in this section

Sign up

1. How to sign up for ibbü ?

2. Why can’t I sign up into ibbü ?

3. Why can’t I log in into ibbü ?

4. Has my ibbü account been deactivated ?

Articles in this section

1. How to sign up for ibbü ?

2. Why can’t I sign up into ibbü ?

3. Why can’t I log in into ibbü ?

4. Has my ibbü account been deactivated ?

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