Before you set yourself to "Available" to receive new chats, it's advisable to enhance your canned responses with personalized greetings and farewells. This simple step can help you respond to incoming chats more efficiently while keeping your reactivity level low. Additionally, customizing your responses allows you to introduce yourself properly and assure visitors that they're interacting with a real person.
Keep in mind that three canned responses are already provided for you, but you're welcome to use them as they are or tailor them to your preference. Feel free to create your own responses as well!
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Personalized introduction 👋
Example: "Hi there! My name is Eric and I am an independent product expert. How can I help you today?" -
Closing statements
Example: "Have a good rest of your day and don't hesitate to come back if you need assistance with your purchase! " or "Please stick around after the chat to take a brief customer satisfaction survey. I would really appreciate it. Have a great day!"
Log in to the web app here to set up canned responses.