The mirroring feature was designed with the goal of enhancing the experience for both experts and visitors alike. When engaging in chats with online visitors, this feature automatically activates, allowing you to observe the products they're browsing. This enables you to offer advice and recommendations swiftly and efficiently, minimizing the need for extensive questioning.
However, it's crucial to maintain respect for visitor privacy and ensure they feel comfortable. Experts can only view product pages to enhance the shopping journey, never accessing personal or financial information.
This feature seamlessly operates on both mobile and desktop versions of the app. To utilize it, simply minimize the chat window to observe visitor browsing activity. On mobile devices, access the feature by tapping the desktop icon located at the top right of the chat window.